Support Centre

DataDrill provides a complete IT solution for remote field operations. We reduce the complications and costs of maintaining additional IT support staff and infrastructure for remote users. Our 24/7/365 support provides peace of mind for our clients because staff in both head office and remote locations can focus on their primary jobs.

• Standardized Equipment allows for quick and easy deployment. The learning curve is minimal for remote users as they are already familiar with the equipment. All issues are resolved quickly and efficiently due to common configurations.

• DataDrill’s equipment is updated regularly. Remote users gain the benefits by using current proven technology.

• Inventory Management is used to track  equipment and generate customized reports to identify inactive units to have them returned to us, reducing unnecessary costs.

• Remote Desktop Support is used to fix many software issues remotely, eliminating costly hotshots or long delays to replace equipment.

• Peloton License Management is available to relicense remote users as needed. We also regularly check available licenses to ensure additional ones are not purchased needlessly, helping with your bottom line.

• 24/7/365 Support for Peloton’s Suite of Well Lifecycle applications.

Field Support

• Field visits are performed as requested to rig-up, rig-move, or rig-out equipment.

› Any required preventative maintenance or repairs are completed with the highest priority.

• Strategically located field offices allow service within 24 hours of a request.

• All field trucks are outfitted with GPS tracking, two-way radios, and satellite phones, plus all safety gear.

• Hotshot service is available for situations that require immediate attention.

• All DataDrill Field Technicians are fully certified with H2S, CSO (Common Safety Orientation), Fall Arrest, First Aid, WHMIS and any Company Specific Orientation.